NCOFCU-24

We are so excited to have you all here and to share with you the amazing things we have planned. We have a great lineup of speakers, workshops, and activities that will help us all learn more about the topics that matter most to us.

We hope that this conference will be a place where we can come together to share ideas, learn from each other, and build relationships. We also hope that it will be a place where we can find inspiration and motivation to take action in our own lives.

So let's get started! Let's make this an amazing event and create something special together.

Fire Dept. Honor Guard

Each exhibitor will have a few minutes to tell you about themselves and invite you to their booth.

This fast-paced, impactful session will highlight trends, identify challenges, and inspire a strategy to help you drive success.

1. We must optimize the in-person experience – branch, contact center, back office. Members expect personalized relevance, a conversation with an expert, and speedy, insightful transactions.
2. We must drive a deep digital transformation – from digital-first to digital integration to digital only. Members’ and team members’ experiences need to be enhanced. We must support “channel hopping.”
3. We must simplify “money movement” – how much, to whom, by when. By providing safe, simple, and value-based transactions, we will have an opportunity to grow our share of wallets beyond payments.
4. We must secure data, transactions, and infrastructure by creating an omnichannel shield utilizing MFA techniques leveraging biometrics, AI, and traditional authentication in a real-time environment.
5. We must leverage member insight by combining data with analytics, including predictive analytics that will help us anticipate ideal “next best conversations.” To serve well, we must observe and know.
6. We must personalize financial solutions for the members we serve. Our members’ needs vary by stage of life and financial wellness; we must understand what each member needs to serve them well.
7. We must complement our people’s expertise with artificial intelligence. From authentication to service to decisioning – driving cognitive collaboration will enhance our ability to serve.
8. We must develop our people into empathetic, technically savvy financial counselors who can serve our members by understanding their needs and personalizing financial solutions toward financial goals.
9. We must strive towards a secure open technology infrastructure that will allow us to be agile and innovative in the deployment of technology as we serve our members’ and team members’ needs.
10. We must drive continuous improvement through effective journey mapping. We need to enhance how our members can attain financial solutions across the different channels that we offer.

This fast-paced, impactful session will highlight trends, identify challenges, and inspire a strategy to help you drive success.

What gets me out of bed in the morning and keeps me up at night?
An overview of developments at America’s Credit Unions, and a glimpse of what we’re seeing and hearing from credit unions

Credit unions had to make enormous changes at the onset of COVID just to stay in business. And with all those changes, most credit unions continued to fall behind in the market. Generations Y and Z, who should love our ‘co-ops’, tend to be ignoring credit unions to a great degree. Key surveys are showing that our image and brand are considered “old fashioned” and “stodgy” to those key generations. This session will show you the incontrovertible data that we as a “movement” are falling behind, but more importantly, it will show you ways to get these two key generations to pay attention to what you have to offer.
TIM Transform Inspire Motivate
Tim Harrington, CPA RET
President, Timothy P. Harrington, Inc. dba TEAM Resources
Tim@TimothyHarrington.net, THarrington@forTeamResources.com
Office: 520-290-5721 Fax: 520-290-8378 Cell: 520-906-7501

MaryAnn will review the current fraud trends taking place, why and how they happen, and best practices for Credit Unions and members to help prevent losses.

Sponsored by Oppenheimer & Co Inc
Join this discussion of the current economic and interest rate environment. Bryan will introduce the concept of Interest-Rate Perspective and how it can be utilized to identify potential periods of transition in the Interest Rate Cycle. He will take a detailed look at the pros and cons of what is believed to be the most appropriate investment strategies and how they could perform in these changing economic conditions. Attendees will be provided with valuable insight into the impact of changing interest rates on investment decisions, earnings, risk position and liquidity. If you’re wondering what your next steps should be as we approach “The Great Pivot” and tired of never getting strategies that you could immediately implement, then this is the session for you. Attendees will leave armed with the knowledge and strategies to make a meaningful impact to their bottom line.

At MoneyConcepts.com, we believe that financial wellness is within reach for everyone. By providing accessible and actionable financial information, we aim to empower individuals to take control of their finances and build a secure future for themselves and their families. Join us today and learn how to start your journey to financial wellness with MoneyConcepts.com.

Douglas Cincurak
330-697-3897
doug913@att.net

Auto Loans - From Bread and Butter to Cornbread and Collard Greens
Auto loans have been the long standing “bread and butter” of credit union profitability and member engagement since the first credit union was formed. Great rates, exceptional member service and a member-owned “People Helping People” mission all drove members to the credit union for their auto loans.

However, the easy “bread and butter” auto loan is vanishing faster than a stick of butter melting in the hot summer sun. Today’s reality is that technology and the digital world have upset the apple cart. Members now go online, spending an average of 12-14 hours researching and getting excited looking at shiny pictures, videos, and all the new options, before ever thinking of the loan or even their credit union. And while on those sites, their data is funneled into easy online competitor financing offers with one or two mouse-click approvals.

Credit unions have got to provide the comfort food, cornbread, and collard greens, by joining the digital world in the auto vertical so that members funnel into THEIR lending funnel, not the competitors. Attendees will learn about the reality of the digital world of auto research, buying and financing and how dealers and manufacturers are moving toward end-to-end touchless digital car buying, financing and delivery. They will also be given practical ideas and action items of what they can do today to compete and win in the auto vertical while also embracing and enhancing their People Helping People mission.

Chris J. Miller
Chief Operating Officer
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Direct line: (804) 361-4151
Company: (888) 989-3500
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